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Home > American Express To Refund $59.5 Million Over Bad Billing & Deceptive Marketing

American Express To Refund $59.5 Million Over Bad Billing & Deceptive Marketing [1]

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Consumerist - 12/26/13, Chris Morran
 

(Chris Rief) [2]

(Chris Rief [3])
 

About 15 months after getting slapped around by the Consumer Financial Protection Bureau to the tune of $112.5 million [4] for a variety of bad business practices, the CFPB put another huge lump of coal in American Express’s Christmas stocking, spanking the credit card company for nearly $70 million, including $59.5 million in refunds to customers.

Once again, one of the big issues in this latest CFPB action is the deceptive marketing of “add-on” products for Amex’s credit cards. These include things like payment protection and credit monitoring services.
 

More: consumerist.com [5]

 

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Links
[1] //soundofheart.org/galacticfreepress/content/american-express-refund-595-million-over-bad-billing-deceptive-marketing
[2] http://consumermediallc.files.wordpress.com/2013/12/donniebrascoamex.png
[3] http://www.flickr.com/photos/spodieodie/4490139184/
[4] http://consumerist.com/2012/10/01/american-express-to-pay-out-85-million-to-customers-for-variety-of-consumer-violations/
[5] http://consumerist.com/2013/12/26/american-express-to-refund-59-5-million-over-bad-billing-deceptive-marketing/
[6] //soundofheart.org/galacticfreepress/tags/disclosure
[7] //soundofheart.org/galacticfreepress/tags/3d-news
[8] //soundofheart.org/galacticfreepress/type-post/galactic-free-press/freedom-project