American Express To Refund $59.5 Million Over Bad Billing & Deceptive Marketing

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Consumerist - 12/26/13, Chris Morran
 

(Chris Rief)

(Chris Rief)
 

About 15 months after getting slapped around by the Consumer Financial Protection Bureau to the tune of $112.5 million for a variety of bad business practices, the CFPB put another huge lump of coal in American Express’s Christmas stocking, spanking the credit card company for nearly $70 million, including $59.5 million in refunds to customers.

Once again, one of the big issues in this latest CFPB action is the deceptive marketing of “add-on” products for Amex’s credit cards. These include things like payment protection and credit monitoring services.

 

More: consumerist.com

 

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